Terms and Conditions

TERMS AND CONDITIONS

Green Horizon Tax Services by Merchelle Green

Effective Date: 12/15/2025

By accessing this website, submitting information, scheduling services, uploading documents, or engaging Green Horizon Tax Services by Merchelle Green (“Company,” “we,” “us,” or “our”), you agree to be legally bound by these Terms and Conditions. If you do not agree, do not use this website or our services.

1. Scope of Services

Green Horizon Tax Services provides:

• Federal and state tax preparation
• Tax return review and filing
• Tax consultations
• Administrative support related to tax compliance

We do not provide legal advice, investment advice, or financial planning services unless explicitly stated in writing.

All services are provided based solely on information furnished by the client.

2. Client Eligibility

You must be at least 18 years of age to use this website or engage services. By using our services, you represent that you are legally authorized to file the tax return or act on behalf of the taxpayer.

3. Client Responsibilities & Representations

You acknowledge and agree that:

• All information provided is true, complete, and accurate
• You have supplied all income, including cash income
• You have documentation to support all deductions, credits, and claims
• You understand that withholding information is tax fraud
• You are responsible for reviewing the completed return before signing

You remain legally responsible for your tax return—even if prepared by us.

4. Due Diligence & IRS Compliance

Green Horizon Tax Services complies with IRS Due Diligence requirements for credits including, but not limited to:

• Earned Income Credit (EITC)
• Child Tax Credit (CTC/ACTC)
• American Opportunity Credit (AOTC)
• Head of Household filing status

We may request additional documentation and may refuse to file a return if information appears incomplete, inconsistent, or fraudulent.

5. No Guarantee of Refunds or Outcomes

We do not guarantee:

• Refund amounts
• Approval of credits
• Acceptance of returns
• Refund timing

Refunds are determined solely by the IRS and state agencies.

6. Fees, Payments & Refund Transfers

• Fees are disclosed prior to service
• Fees are due regardless of refund outcome
• Fees are non-refundable once work begins
• Fees remain owed even if a refund is offset, delayed, garnished, or seized

Refund transfer services (if offered) are provided by third-party banks and are subject to their terms and approvals.

7. Refund Delays, Offsets & Garnishments

Green Horizon Tax Services is not responsible for:

• Child support offsets
• Student loan offsets
• IRS debts
• State or federal garnishments
• Identity theft holds
• Audits or reviews

Clients are solely responsible for outstanding government debts.

8. Identity Verification

To comply with IRS regulations, you may be required to:

• Provide valid government-issued identification
• Complete identity verification steps
• Answer knowledge-based authentication questions

Failure to complete verification may delay or prevent filing.

9. Electronic Signatures & Communications

By using our services, you consent to:

• Electronic signatures
• Electronic delivery of documents
• Communication via email, SMS, or secure portals

Electronic signatures carry the same legal authority as handwritten signatures.

10. Record Retention

We may retain client records for a limited time in accordance with legal and regulatory requirements. Clients are responsible for maintaining their own copies of all tax documents.

11. Confidentiality & Data Security

We use reasonable administrative, technical, and physical safeguards to protect client information. However, no system is completely secure. By using our services, you acknowledge and accept this risk.

12. Website Use & Intellectual Property

All website content—including text, graphics, branding, forms, and materials—is the property of Green Horizon Tax Services and may not be copied, reproduced, or distributed without written consent.

13. Prohibited Conduct

You agree not to:

• Submit false or fraudulent information
• Attempt unauthorized access
• Harass, threaten, or abuse staff
• Use services for unlawful purposes

Violation may result in immediate termination of services.

14. Termination of Services

We reserve the right to refuse or terminate services at our discretion, including but not limited to:

• Suspected fraud
• Nonpayment
• Failure to provide documentation
• Abusive or threatening behavior

15. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for penalties caused by client-provided errors
• We are not liable for third-party system failures
• Our total liability shall not exceed the fees paid for services

16. Indemnification

You agree to indemnify and hold harmless Green Horizon Tax Services from any claims, damages, penalties, or legal actions arising from inaccurate or incomplete information provided by you.

17. Force Majeure

We are not liable for service delays caused by events beyond our control, including natural disasters, system outages, government delays, or third-party failures.

18. Dispute Resolution & Arbitration

Any disputes shall be resolved through binding arbitration before pursuing legal action, except where prohibited by law.

19. Governing Law

These Terms are governed by the laws of the state in which Green Horizon Tax Services operates.

20. Severability

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

21. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of changes.

22. Contact Information

Green Horizon Tax Services by Merchelle Green

📧 merchellegreen1@gmail.com

📞 504-699-7199

🌐 merkeynolasprints.com